Where does the property's stars come from?

Star ratings are acknowledged by the properties, regarding regulatory oversight for their own markets. Travel One DMC does not assign these ratings and accepts no legal responsibility for their accuracy.

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How can I view more information about the room or property facilities?

You can find the property services listed under the "Property Services" tab in the property’s information page. For more information, kindly check the hotel’s website.

 

 

Can the property store my luggage before check-in or after check-out times?

Most properties provide a luggage storing service, available both before check-in and after check- out either with or without additional charges. Please contact the property directly for more information about that service.

 

 

What is the difference between twin and double rooms?

A Double room has one/double queen or king sized bed and a Twin room has two single beds. If a room is called Double/ Twin, it can be set up for either type. 

 

 

Can I change the guest name on my accommodation reservation?

If you need to change the guest name of the reservation, please contact us as soon as possible and we will do our best to do it. In case you do not contact us to change the guest name, the hotel has the right to refuse your check-in.

 

 

What are the check-in and check-out times for the property?

Check-in time generally varies between 14:00 and 15:00 hours on the day of arrival. Check-out time is normally by 12:00 (Noon) on the day of departure. Early check-in and late check-out are subject to special approval depending on room availability, they cannot be guaranteed and are usually subjected to additional charges.

 

 

Can I make same day check-in reservations on TravelOneDMC.com?

Yes, it is possible if the room is available on the website when you make the search.

 

 

Can I still check-in if I arrived earlier/later than the stated check-in time?

It is recommended to contact the property directly for early check-in or late check-out requests, and in advance to avoid any inconvenience that might happen.

 

 

What if my flight does not go as scheduled?

If you are going to be later than expected (or in case of delayed or canceled flights), please contact your property directly. Additionally, if you will be checking in later than midnight on your confirmed check-in day, please contact your property to let them know. Otherwise, they might give your room to someone else.

 

 

What do I have to present at the property when I check-in?

When checking in, you will need to present the booking voucher and a valid passport or ID. Some properties may require a valid credit card; the same one used for the booking or cash deposit to settle any personal extras during your stay.

 

 

What should I do if the credit card I used to book is invalid or has been cancelled?

If your card has become invalid or has been cancelled, please contact us promptly to avoid any problems upon check-in.

 

 

Can I add rooms or nights to my existing accommodation reservations? 

You will need to make another reservation in order to add rooms or nights to your stay. Please note when you make the new reservation, you may not be given the same room for the additional nights.

 

 

Can I have an official confirmation letter from the property for visa purposes?

Travel One DMC will issue the booking voucher along with your booking details as an official confirmation letter. In case your embassy does not accept this as evidence for your visa application, you will need to contact the property directly for a confirmation letter to confirm that you have a reservation at that property.